Refund policy

Plans are sold by Paddle.com, our Merchant of Record, so refunds are handled through Paddle. This page says when you can get one and exactly what to do.

When you can get a refund

• Within 14 days of your first payment for a plan: ask and we will refund it.
• If you were charged by mistake, for example twice for the same month, or after you cancelled: ask and we will refund the extra charge in full.
• Overage charges for checks you used are not refundable, unless they were charged by mistake. You can avoid them by keeping the spend cap on.
• If the law where you live gives you more rights, those rights still apply.

How to ask

1. Email hello@revokegpt.com from the address on your account, or use the contact page.
2. Say which plan and which charge you want refunded, and why. The invoice number from your Paddle receipt helps.
3. We check the charge and ask Paddle to refund it. We will email you what we decided.
4. Paddle sends the money back to the payment method you used. It usually appears within 5 to 10 working days, depending on your bank.

You can also ask Paddle directly through the link in your Paddle receipt email, or at paddle.com/help.

Cancelling

You can cancel a plan in the dashboard at any time. It then stays active until the end of the period you paid for, and you are not charged again. Cancelling does not refund the current period by itself, so ask for a refund as above if you are within 14 days.

Tax

When Paddle refunds a payment, it refunds the tax on it too.